Communal establishments team leader
Specific locations across England and Wales
From £13.01 per hour dependent on location
37 hours per week
9 February to 16 April 2021
There are no fixed daily normal working hours. However, you are required and agree to work your duties within the hours detailed below: Monday to Saturday, between 9am and 8pm. Sundays and Bank Holidays, between 10am and 4pm. You should normally expect to work for a period of time each Monday between 10am and 8pm for authorisation of your team’s timesheets and expenses claims, except where agreed otherwise in advance with your manager.
8 December to 30 December 2020
2 November to 27 November 2020
Enter your postcode to find the salary band for your location.
Currently recruiting in these areas only: Rushmoor, Brighton and Hove, Buckinghamshire, Canterbury, Oxford, Thanet, Winchester, Stratford-on-Avon, Stoke-on-Trent, Birmingham, Brentwood, Maldon, Tendering, Cambridge, Breckland, Tower Hamlets, Camden, Westminster, Ealing, Lewisham , Lincoln, Lancaster, Preston, South Lakeland, Blackburn, Blackpool, Manchester, Tameside County Durham, East Ryding Hull, Northumberland, Newcastle, York, Sunderland, Harrogate, Stockton on Tees, Gwynedd, Cardiff, Ceredigion, Conwy, Swansea, Pembrokeshire, Monmouthshire, Rhondda Cynon Taf.
Keen to make your mark on Census 2021? Our supervisors manage a team in their local area. Their job is to make sure people feel motivated, supported and inspired. They’re organised and know how to create a great team. They receive the training they need to be smartphone savvy, understand shift patterns and know everyone’s roles. They’re ready to deal with issues as they arise and keep the whole team up to speed.
You’ll need a good knowledge of your local area. While line management experience is useful, it’s not essential because we’ll give you training and support. What matters is that you can lead and coach a range of people, and clearly communicate what’s expected. You understand it’s important to support their learning and make sure they follow procedures. You’re comfortable with working independently and from home. You’re also a natural ambassador for what we’re trying to achieve. You’re resilient, and you use initiative to solve problems and make decisions.
The census only happens every 10 years and counts every person and household in England and Wales. To help us do this, we at the Office for National Statistics (ONS) need a big field team to work within communities helping people to take part. In the field team for Census 2021, you’ll meet people from all walks of life and gain valuable experience. What’s more, you’ll be part of something that’s vital to us all. The information you’ll collect will help with decisions on planning and funding services in your community.
So, join the team and make a lasting impact.
With the flexibility to choose your own working hours, you can make this contract work for you, as long as you are available to work in the evenings and weekends, as this is when we are more likely to find people available. As well as an attractive pay rate, equipment will be provided and you’ll be given full training and support to carry out this vital role.
As a communal establishments team leader you will be leading a team of 12 officers and supported by a communal establishments area manager. Communal establishments (CEs) are managed residential accommodations such as universities and care homes. The main purpose of your role is to lead and manage a team of up to 12 officers who will engage with the CEs and encourage completion. Your team will be working independently, out and about in your area, and will require your support, assistance and guidance.
You will also make contact and visit CEs that have been assigned to you, either to deliver questionnaires or follow-up non-respondents during the operational period. This workload will consist mostly of specialised and secure population groups such as prisons, military bases and royal households. Most of your work will be done in person however you will also need to make phone calls ahead of your visits to build relationships with the managers and groups to encourage them to take part in Census 2021. You will help them overcome any objections or barriers they may have to completing, either helping them yourself or referring them to available support.
As your team will be working remotely, excellent communication skills are a must, and using these you will ensure that your officers feel supported, through regular contact, calls, and team meetings. You’ll provide support, encouragement and motivation, identifying and cascading best practice and sharing the lessons learnt from any problems and issues. You’ll deal with any incidents and escalate them as necessary.
You’ll be part of a wider group of team leaders reporting to an area manager, who you can call on for advice, throughout the operation. During your working hours you will also have the support of a census staff help line, as well as an online help facility.
- increase response rates to the census
- build up the census’ reputation
The six vital behaviours of a census ambassador
Ensure everyone is working -ensure everyone is working effectively, monitoring performance to quickly identify and resolve issues
Ensure your team is equipped -ensure your team is suitably equipped for their role with learning and equipment, escalate any issues to ensure prompt resolution
Ensure your team is safe -ensure your team are safe and working safely at all times
Ensure your team are driving their 6 vital behaviours -motivate and support – observe and provide feedback to team members to deliver successful results
Use local knowledge to improve response -use management reports and share knowledge to improve response, react and respond appropriately to changing demands
Make visible and help remove barriers to achieve the above -dealing with escalated issues – proactively identify problems and barriers to response, driving and supporting prompt resolutions
First and foremost, your role is to effectively manage and support your team of officers, to promote the benefits of the census and to encourage a positive response. To do this you’ll need to:
- oversee the management of your officers and be their main point of contact throughout the operation
- use team meetings, 1-2-1 and coaching to lead, motivate and support your teams, ensure that your teams understand and achieve their performance goals
- prepare for the start of your team by getting to know their roles, carry out inductions for your team and oversee their training
- manage your own working pattern, and that of your team, to ensure sufficient cover is available throughout the operation
- manage any issues, such as sickness, disciplinary, grievance and dismissal procedures, supported by HR. Ensure all procedures are followed correctly
- accompany your officers in the field, complete observational reports and provide coaching
- support your team during the field operation, resolving operational issues, escalating where appropriate and offering leadership throughout
- provide daily updates and accurate weekly progress reports to your area manager and liaise with HQ team where required, including participating in evaluation and debrief activities
- review and analyse the performance of your teams, suggesting and implementing improvements to aid response
- ensure your and your teams’ time and expenses sheets are accurate before authorising them and submitting promptly
- be able to travel throughout your assigned areas, this may involve long distances in rural areas
- always ensure confidentiality and security of census information
- liaise with secure establishments within your area including all establishments that require special arrangements for access and possible collection (for example, prisons, military bases, approved secure premises and secure medical facilities)
- deliver questionnaires to secure establishments and follow up on non-respondents where applicable
Essential skills and experience
You’ll need to:
- have previous experience of managing a team
- have good written and verbal skills in English (Welsh would also be an advantage if working in Wales)
- have excellent customer service skills, including speaking to members of the public
- have the confidence to deal with the public and local community
- be well organised and able to plan and work within specified timescales
- be confident working both independently and as part of a team, using your initiative
- be able to understand, follow and deliver detailed written and verbal instructions
- be confident using a smartphone, laptop and various applications
- be professional at all times, and remain calm in challenging situations
- take responsibility for making effective and fair decisions, in a timely manner
We will ensure we follow all appropriate government guidelines to keep you safe whilst working for ONS. Appropriate PPE (Personal Protective Equipment) including hand sanitiser and face masks will be provided to all staff; for your safety, you will be required to use and wear that PPE, as instructed, when you are working. Social distancing will be maintained throughout the operation.
You’ll need to:
- be prepared to use your home as an office and for storage of boxes of field staff materials (you’ll also need to let your insurance company know that you work from home)
- be able to receive supplies, assemble and distribute them accordingly
For this role, you will need to hold a current full UK driving licence and have the use of a motor vehicle (insured for business use) for which you’ll be paid a mileage allowance
Annual leave allowance is a total of 28 days per annum, calculated on a pro-rata basis based on employment duration and hours worked.
Holiday will be taken in one block during the specified holiday week, which is the last week of the employment period. Unfortunately, due to operational reasons, it will not be possible to take holiday at other times.
Preparation before you apply
Before you apply for any role, please make sure you understand the criteria for working on Census 2021. Make time to read our guidance in preparation before you apply.