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Non-compliance field manager

Role details

Application window

15 February to 19 February 2021

This role is not yet open for applications

Ready for a leadership role in Census 2021? Our managers are responsible for putting the people, plans and infrastructure in place to make sure everything runs smoothly in the field. We rely on their vision, strategic mindset and proactive approach. Closely leading a team of team leaders, they ensure the right use of resources within the right time frame, to deliver best results.

We’re looking for people who are organised, good at managing projects, and great at problem-solving and decision-making. Resilience and communication skills really matter. You’re able to influence, encourage and negotiate, at every level. Plus, you understand the role of the people you manage, and support their learning and development. It’s also important that you’re able to build effective relationships with your colleagues and community, sharing your expertise when required.

The census only happens every 10 years and counts every person and household in England and Wales. To help us do this, we at the Office for National Statistics (ONS) need a big field team to work within communities helping people to take part. In the field team for Census 2021, you’ll meet people from all walks of life and gain valuable experience. What’s more, you’ll be part of something that’s vital to us all. The information you’ll collect will help with decisions on planning and funding services in your community.

So, join the team and make a lasting impact.

With the flexibility to choose your own working hours, you can make this contract work for you, as long as you are available to work in the evenings and when necessary weekends, as this is when we are more likely to find people at home. As well as an attractive pay rate, you’ll be given full training and support to carry out this vital role.


The role

As a non-compliance field manager in an assigned working area, you’ll manage a team of up to 10 pairs of non-compliance officers and assistants. These teams will work in specific geographical areas to maximise census completion. You will report to a regional manager based at HQ Titchfield who will provide guidance and support.

The main purpose of your role is to motivate, manage and support your staff, operating across a large geographical area. Your non-compliance staff will receive a daily workload of addresses that have yet to submit a census questionnaire. The officers and assistants will be encouraging householders in their area to complete census questionnaires and conducting formal interviews if householders continue to refuse.

There will be occasions where you’ll be expected to engage with members of the public and must be able to manage confrontational situations.

As your team will be working remotely, excellent communication skills are a must, and using these you will ensure that your team feel supported, through regular contact, calls, and team meetings. You’ll provide support, encouragement and motivation, identifying and cascading best practice and sharing the lessons learnt from any problems and issues. You will deal with any incidents, and escalate them as necessary. Access to a car will be required to carry out visits to staff, including the transporting of census materials.

After your employment has finished you may be required to attend court as a witness and give evidence (expenses will be covered by ONS).


  • convince non-responders to complete the census which will increase response rates
  • build up the census’ reputation

The six vital behaviours of a census ambassador

  1. Ensure everyone is working -

    ensure everyone is working effectively, monitoring performance to quickly identify and resolve issues
  1. Ensure your team is equipped -

    ensure your team is suitably equipped for their role with learning and equipment, escalate any issues to ensure prompt resolution
  1. Ensure your team is safe -

    ensure your team are safe and working safely at all times
  1. Ensure your team are driving their 6 vital behaviours -

    motivate and support – observe and provide feedback to team members to deliver successful results
  1. Use local knowledge to improve response -

    use management reports and share knowledge to improve response, react and respond appropriately to changing demands
  1. Make visible and help remove barriers to achieve the above -

    dealing with escalated issues – proactively identify problems and barriers to response, driving and supporting prompt resolutions

Main responsibilities

First and foremost, your role is to effectively manage and support your team, to promote the benefits of the census and to encourage a positive response from households.

To do this you’ll need to:

  • oversee the management of remote teams in the field and be the main point of contact for your team leaders throughout the operation
  • use team meetings, 1-2-1 and coaching to motivate and support your teams, ensure that your teams understand and achieve their performance goals
  • prepare for your team to begin work which includes getting familiar with their roles, carrying out their inductions and overseeing their training
  • monitor progress within your region, implement operational changes to ensure your teams are meeting non-compliance objectives
  • ensure your teams are operating within agreed budget limits, making adjustments to bring within tolerance where necessary
  • support your team during the field operation, resolving operational issues, escalating where appropriate and offering excellent leadership throughout
  • manage your own working pattern, and that of your team, to ensure sufficient cover is available throughout the operation
  • manage any issues, such as sickness, disciplinary, grievance and dismissal procedures, supported by HR. Ensure all procedures are followed correctly
  • provide daily updates and accurate weekly progress reports to your line manager, liaise with HQ team where required including participating in evaluation and debrief activities
  • ensure your and your teams’ time and expenses sheets are accurate, before authorising them and submit promptly
  • be able to travel throughout your assigned area, this may involve long distances in rural areas

Essential skills and experience

You’ll need to:

  • work effectively leading a large team including working and building relationships with remote workers/teams
  • demonstrate operational experience, including planning and implementing processes and procedures remotely
  • be adaptable to different working environments
  • be able to work effectively in a fast paced and sometimes pressurised environment
  • have excellent written and verbal skills in English (Welsh would also be an advantage if working in Wales)
  • have excellent customer service skills, including speaking to members of the public
  • have the confidence to deal with the public and local community
  • be well organised and able to plan and work within specified timescales
  • be confident working both independently and as part of a team, using your initiative
  • be able to understand, follow and deliver detailed written and verbal instructions
  • be confident using a smartphone, laptop and various applications
  • be professional at all times, and remain calm in challenging situations

It would be desirable for you to:

  • have experience of working with the public, possibly in a legal role such as enforcement or exposure to confrontational situations
  • be risk aware


We will ensure we follow all appropriate government guidelines to keep you safe whilst working for ONS. Appropriate PPE (Personal Protective Equipment) including hand sanitiser and face masks will be provided to all staff; for your safety, you will be required to use and wear that PPE, as instructed, when you are working. Social distancing will be maintained throughout the operation.

Other requirements

You’ll need to:

  • be prepared to use your home as an office and for storage of boxes of field staff materials (you’ll also need to let your insurance company know that you work from home)
  • be able to receive supplies, assemble and distribute them accordingly

Driving requirement

You’ll need to hold a current, full UK driving licence and have the use of a motor vehicle, insured for business use. You’ll be paid a mileage allowance for travel within your work area.

Annual leave

Annual leave allowance is a total of 28 days per annum, calculated on a pro-rata basis based on employment duration and hours worked.

Holiday will be taken in one block during the specified holiday week, which is the last week of the employment period. Unfortunately, due to operational reasons, it will not be possible to take holiday at other times.



Preparation before you apply

Before you apply for any role, please make sure you understand the criteria for working on Census 2021. Make time to read our guidance in preparation before you apply.

This role is not yet open for applications, however, you can register your interest to work on Census 2021.